CCaaS (Contact Centre as a Service)

One Account Manager. Multiple Quotes. No Fuss.



CCaaS (Contact Centre as a Service)

delivers all the benefits of contact centre software solutions, using sophisticated and secure cloud-based platforms. CCaaS allows companies to purchase only the technology they need, managed by a specialist vendor who will allow you to reduce IT, Support and integration costs, as everything is included in a flat monthly fee per user. The team at Telco Quotes can introduce you to vendors who offer fully scalable, flexible Contact Centre Solutions, who allow for rapid deployment of new features, functions and channels.


Contact Centre Solutions Can Help You Improve The Following Aspects of Your Business:

Some common CCaaS features and benefits:

Customer experience

Staff experience

Management, analytics, control, reporting

Integration to other business systems (CRMs, ticketing systems and other software)

Business efficiency

Savings in time and money

Struggling With Your Telco?
Why Not get in contact with our team for a complimentary
Quote On Your Telecommunications Services.



Why CCaaS?

Simplify and improve your communications

Save on costs by consolidating services from multiple service providers

Become more productive

Improve your customer and supplier experience when dealing with your team Understand your systems and processes better with reporting and analytics tools

Avoid costly legacy solutions and benefit from simple consumption-based pricing models designed for SMBs with all the features large enterprises have been accustomed to.

How Can Telco Quotes Assist You?

At Telco Quotes, we can do a complete review of your current services and technologies and understand your pain points. Whether you are looking at cutting costs on your telecommunications services, consolidating your vendors or doing a complete technology review and upgrade, we can facilitate conversations with the leading providers in the industry that can tailor their solutions to your requirements.

So whether you are located in Sydney, Brisbane, Melbourne, Hobart, Adelaide, Canberra, Perth, Tasmania, New South Wales (NSW), Queensland (QLD), Victoria (VIC), Western Australia (WA), South Australia (SA), Australian Capital Territory (ACT), Tasmania (TAS), Northern Territory (NT), reach out to our team for a complimentary initial consult. 1300 978 073.


What People Are Saying

It's rare to encounter a business that so focused on customer service that they go above and beyond to support you. Telco Quotes was amazing in cutting through the complexities of a business phone system and provided us exactly what we needed. Would highly recommend Telco Quotes and the team to any business looking for no nonsense advice and excellent support. 


Right from the start, Telco Quotes were an absolute pleasure to deal with. We needed a new office phone system, and the service and product knowledge provided by the team was second to none. Customer satisfaction and support are Telco Quote's specialty, and we so appreciated the excellent communication, the time spent ensuring we understood and felt comfortable using our new phones. 


After liaising with several Telco providers, we were referred to Telco Quotes. From day one, Telco Quotes provided a solution to every concern or issue we were facing with our telecommunications and internet services. They went above and beyond in every aspect with prompt replies to any questions we had, reviewing, and getting the services we needed and a world full of knowledge and expertise in this field. Our business is now running at an optimum level thanks to these guys. 

These guys take customer service to another level. We highly recommend this company and with confidence will use for all future services. 


Over the past couple of years the company I work for opened an office in Melbourne, AU. We were having a tough time trying to navigate the Telecom vendors and offerings. I reached out to Telco Quotes and they made the acquisition of all of our services very easy. They were also more than willing to work with the rather large time differences between my location in the states and their location in Australia, for meetings and presentations. Telco Quotes provided us several options for Telecom vendors, was able to explain the Telecom directives and requirements in Australia, as well as arrange for qualified personnel to show up on site and provide wiring services and equipment implementation. 
I feel like Telco Quotes, are a vital part of our team. I would recommend Telco Quotes to anyone needing remote services, acquisitions, or help with technical implementation in Australia.